Customer Safety

Customers should wait in the safest available location while requesting or receiving service. If a vehicle is on a highway shoulder, intersection, dark area, or other dangerous location, customers should prioritize personal safety and contact emergency services when necessary.

• Stay away from moving traffic whenever possible.
• Use hazard lights if safe and legal to do so.
• Do not stand between vehicles or behind a tow truck during service.
• Call emergency services immediately if there is injury, danger, fire, violence, or a roadway emergency.

Emergency Mode

Upick may provide emergency or guardian-style features such as trusted contact information, live location sharing, safety notes, and higher-priority visibility for risky situations.

Upick emergency features are not a replacement for 911, police, fire, ambulance, or official emergency response services.

Operator Safety

Operators are expected to follow applicable laws, licensing requirements, road safety practices, and professional judgment when performing service.

• Operators may refuse or pause service if conditions are unsafe.
• Operators should not perform service in a way that creates unreasonable danger.
• Customers should follow operator safety instructions during loading, towing, or roadside assistance.

Weather and Road Conditions

Rain, snow, ice, storms, low visibility, heavy traffic, and highway conditions may affect ETA, price, service availability, and operator safety decisions.

Upick may display weather-related information or pricing adjustments when relevant, but customers and operators remain responsible for making safe decisions in real-world conditions.

Report a Safety Concern

If you experience unsafe behavior, feel threatened, or have a service concern involving an operator, customer, or vehicle location, report it through support as soon as possible.