Privacy Policy

Upick is a digital platform that connects customers with independent towing and roadside assistance operators. This Privacy Policy applies to the Upick website, web app, mobile app, and related services.

1. Information We Collect

We may collect the following categories of information:

• Account information, including name, email address, phone number, password, and profile details.
• Service information, including pickup location, drop-off location, vehicle details, tow type, job notes, and job history.
• Operator information, including truck type, license plate, profile image, uploaded documents, and service status.
• Location data, including real-time or recent location information when customers or operators use live tracking or dispatch features.
• Payment and transaction information related to requested services, fees, payouts, and related activity.
• Communications and support information, including messages sent through the platform and support requests.
• Device and usage information, including browser type, operating system, pages viewed, and app interactions.

2. How We Use Information

We use collected information to:

• Create and manage accounts.
• Facilitate towing and roadside service requests.
• Match customers with independent operators.
• Provide dispatch, job tracking, messaging, and support features.
• Process payments, fees, and payouts.
• Improve platform reliability, safety, and user experience.
• Detect fraud, abuse, or unauthorized activity.
• Comply with legal obligations and enforce platform policies.

3. Location Data

Upick may use location information to provide dispatch services, ETA updates, job routing, live tracking, and service coordination. If location permissions are enabled on a device, location data may be collected while relevant platform features are in use.

4. How We Share Information

We may share information in the following circumstances:

• Between customers and operators as needed to complete a requested service.
• With service providers that help operate the platform, such as hosting, database, communication, analytics, or payment providers.
• With authorities or third parties when required by law or necessary to protect rights, safety, or property.
• In connection with a business transfer, restructuring, acquisition, or sale of assets.

Upick does not sell personal information to advertisers.

5. Data Retention

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform records.

6. Security

Upick uses reasonable technical and organizational measures to protect user information. However, no system or method of transmission over the internet can be guaranteed to be fully secure.

7. Your Choices

Depending on your use of the platform, you may be able to:

• Update account information.
• Control certain permissions on your device, such as location or camera access.
• Request account deletion, subject to legal and operational retention requirements.

8. Children’s Privacy

Upick is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

10. Contact

For privacy questions or requests, contact Upick at:
upick@upicktowingcom