Guidance for staying safe across every Upick service.
Confirm the operator's name, photo, and license plate in the app match the vehicle at the curb.
Send a live tracking link so a friend or family member can follow your route and ETA.
Wear your seatbelt for the full trip, even on short rides.
It gives you more room to exit safely from either side.
Stay away from the vehicle and tow equipment while the operator connects and secures your car.
Check the operator's name and truck details in the app match who shows up.
Take personal items and valuables out of the vehicle before it's hooked up.
Use a shoulder, parking lot, or well-lit area away from moving traffic while you wait.
Keep your hazards on so approaching drivers can see you clearly.
If you're stopped near moving traffic, staying inside with your seatbelt on is usually safest until help arrives.
Make sure there's safe, flat space for the technician to park and work on your vehicle.
Check the technician's name and van details in the app before they start service.
Being reachable helps the technician confirm details quickly and finish safely.